Returns and Refunds Policy

Should you wish to return any item/s purchased on our website, you may do so for a credit, refund, or exchange.

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

If the item/s is unsuitable please communicate to make the necessary return arrangements.

If you would like to exchange the item, a collection and re-delivery will be arranged at no charge.

The above is applicable once per order.

One may also return/exchange their order at any JTMB Store with prior arrangements made.

Online goods needing to be returned from outlying areas will be at the cost of the customer.

Gift cards cannot be returned.

If one is unsure if they fall within an outlying area please contact store@jtmb.co.za for assistance.

Refunds

Refunds will be in the original method of payment.

Refunds take 1- 5 working days, after receipt of goods by JTMB Store to process. Credit card refunds should take 2-3 working days to reflect in your account.

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.

Want to return something? Send an email to store@jtmb.co.za