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Refund Policy


Privacy Policy, Returns Policy, Terms & Conditions

Our website is governed by our terms of use and privacy policy. Please read the page below to understand how to use our website and what we do with any information you may supply to us.

Privacy Policy

Your privacy is important to us.

Your information is always kept confidential. We take your privacy very seriously. www.jtmb.co.za is safe and secure and is committed to protecting all your transactions and personal information from dissemination. Your details and personal information required for executing the orders will NEVER be disclosed (made known or sold) to any third parties unless obliged to do so by law. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the item/s.

If you believe that JTMB Store is not abiding by our privacy policy, please email us at store@jtmb.co.za.

By visiting jtmb.co.za you are accepting the practices described in this Privacy Notice.

Returns Policy

Should you wish to return any item/s purchased on our website, you may do so for a credit, refund, or exchange.

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

If the item/s is unsuitable please communicate to make the necessary return arrangements.

If you would like to exchange the item, a collection and re-delivery will be arranged at no charge.

The above is applicable once per order.

One may also return/exchange their order at any JTMB Store with prior arrangements made.

Online goods needing to be returned from outlying areas will be at the cost of the customer.

Gift cards cannot be returned

If one is unsure if they fall within an outlying area please contact store@jtmb.co.za for assistance.


Refunds will be in the original method of payment.

Refunds take 1- 5 working days, after receipt of goods by JTMB Store to process. Credit card refunds should take 2-3 working days to reflect in your account.

The goods will only be accepted, for whatever reason, if returned within 5 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.


JTMB Store orders are processed, dispatched, and delivered Monday – Friday, excluding national holidays, and arrive within 2-7 working days, depending on your preferred delivery method.

Products will be delivered within 2 – 7 working days after successful receipt of payment.

Actual shipping times may vary slightly.

Orders under the value of R700-00 are subject to an R59-00/R100-00 delivery fee. R59-00 for collection at a Pep Store and R100-00 for doorstep deliveries.

Free delivery for orders over R700-00.

Delivery will be made to South African street addresses only.

An order is considered complete as soon as it is handed to an individual at your specified delivery address.

Any query relating to the order must be advised to JTMB Store within 24 hours after receipt of the goods.

In the event of goods being lost in transit, JTMB Store has the option to either replace the missing goods or refund the customer.

Please note that shipping fees are not refundable.

Coupon codes / Promotions

Discount codes will not apply to items that are on sale. Only one coupon code can be applied per order.


Please note the stock of all items on offer is limited. Any order is subject to the item not being sold out, in which event JTMB Store may remove such items from your basket.

The purchase shall be complete only when the payment has been processed fully and JTMB Store has received the money. If payment fails, for any reason, the purchase shall not be successful.

All prices are in South African Rands (ZAR) and are inclusive of VAT.

Cooling off (cancellation policy)

A cooling-off period applies to all purchases before the order is dispatched. Once an order has been dispatched, the shipping and handling fee will not be refunded.

Service disruption

JTMB Store reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases, this may cause data loss.

JTMB Store cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.

Intellectual property

JTMB Store retains all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties, and/or exploitation of the protected property without prior written consent is expressly prohibited by JTMB Store. This includes, but is not limited to copying any style or design.

Termination/cancellation of orders

JTMB Store reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent.

Changes in General Conditions

JTMB Store reserves the right to revise these terms from time to time.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.


Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted. JTMB Store will claim civil damages from such a person if JTMB Store suffers any damage or loss.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes to offer the most effective possible protection of any sensitive information. JTMB Store has no access to any confidential information regarding your payment method. Only the banking partner of JTMB Store will have access to confidential information (such as your credit card number, expiry date, CVV, etc.).


JTMB Store will take all reasonable steps to protect your personal information.

General Inquiries

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